Frequently Asked Questions

BY APPOINTMENT ONLY! 

Business Hours

Tuesday - Saturday 12 noon - 7 pm

Closed Sundays & Mondays!

We recommend that you begin dress shopping 6-9 months in advance of your wedding date. Wedding gowns usually take 4-6 months to arrive.

 

You need it SOONER, no problem! Your options include buying one of our samples off the rack. Or pay a RUSH fee to get a faster delivery time.

YES, you do! Please click on the appointment button or click here to request your appointment online or text us at (956) 294-0000.

 

Dress Fitting Appointment:

Exclusive access to our entire salon, along with the expertise of one of our stylists.

Limit of 4 guests (Absolutley no children under 12 yrs please) Unless she is shopping for a Flower-Girl Dress.

 

Please Note: We do not charge for appointments, however we need a credit card on-file. 

We do charge for cancellations or no show appointments. Your credit card onfile will be charged $50.00 if you cancel within 24 hrs of your appointment, or do not show up to your scheduled appointment. Rescheduling ahead of time is available without a charge.

 

NO APPOINTMENT needed to shop for accessories, shoes, and gifts. Just come on by!

Up to 4 guests. As much as we love the idea of having your closest friends and family be a part of this special moment, we believe that this time should be as intimate as possible. We want the focus to stay on you. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. For your sake, we advise keeping your squad under 4 and for our sake, so that we can comfortably accommodate everyone in our boutique. Please note that Poised Bridal does not allow children under the age of 12 in our boutique. Due to safety concern and insurance liability, and in order for all our customers to have the best experience possible at our salon, we have had to strictly enforce this rule and cannot make any exceptions. We appreciate your understanding.

Our exclusive gowns range from $2,000 to $12,000 We carry a wide range of styles and prices to accommodate all budgets, all of our dresses are made-to-order and some can be custom made to fit your body shape. All our dresses are made with the highest quality materials and craftsmanship from all over the world.

While we can't carry entire collections from each of our designers, we have the ability to request particular samples. Please email Info@PoisedBridal.com to inquire about requesting a gown that we don't carry permanently.

For the best experience, we recommend that you bring a hair tie, nude undies, Spanx, nippies or a strapless bra, and a pair of high heels, and please NO more than 4 guests.

Alternations are a separate cost from the purchase of your gown. We have a seamstress in house to accommodate your needs.

Please refrain from bringing any outside food or beverages as we offer water, tea, and coffee.

We are a small team and are constantly in appointments. If you have any questions the best method of contact is email. Please email us at Info@PoisedBridal.com or text us at (956) 294-0000 and we will do our best to answer within the same day. Please note our phone line is not managed so the best method of contact is always email or TEXT!

Appointment Cancellation policy: For all appointments, we do require a credit card to hold the reservation. We do not charge the card unless you fail to show up or if you fail to cancel within 24 hours. We kindly ask that you give us at least 24 hours’ notice if you need to cancel or re-schedule your dress fitting appointment or there will be a fee of $50.00 dollars that will be charged if the appointment is cancelled less than 24 hours prior to the scheduled time or for simply not showing up. We appreciate your understanding with our policy as we generally do get booked daily and We host private appointments and cannot fill the slots last minute.. We are never upset with you when you miss an appointment. We know that’s life. In return, we ask for you to understand that scheduling an appointment with us is like buying tickets to an event. If you miss the event, it doesn’t matter why you missed it, or even if it was your first time, you can’t turn in your tickets for a refund. Please call us with your card information to confirm your reservation after you receive a follow up email.

 

Return Policy: Due to the nature of the wedding business, ALL SALES ARE FINAL. -There are NO exchanges and NO refunds. -Deposits are non-refundable. TIPS FOR THE BEST #PoisedExperience -Be on time. Appointments are back-to-back so we want to make sure you maximize your time spent at the salon finding your dream dress. -Plan the day so you can bring ALL the decision makers you need present with you to experience that special moment finding your gown. (repeat appointments can be very limited due to our crazy booked schedule and on Saturdays we only do repeat appointments early due to the high demand) -Have a firm budget. We have so many dresses in a wide variety of prices so it will allow us help you stay in that comfortable range! -Come prepared to buy. Dresses can take up to six months to come in and they can also go discontinued at a moment’s notice. We do not want your dream dress to slip away. -Be ready to fall in love. Brides almost never leave our store not loving something… even if it is their first dress at the first shop… it happens EVERY DAY. We look forward to helping you say yes to the dress!